On Friday night I posted Egg Baskets and…the Sleepover. Two of you managed to comment on that post before it disappeared. That post and all my posts written from February until June 21 disappeared. Poof, they were gone. Celia and Lorraine started sending me urgent texts. With minimal IT knowledge I didn’t know what to do other than email my web host and ask if she knew what had happened. She sent back an email saying the missing posts had disappeared at her end too and that the situation was ‘very concerning’. Not exactly the words of comfort or reassurance I was hoping to hear.
Very early Saturday morning I had to take Alfie to rugby but before we left I checked the site and it was the same. No posts from February 2013 with the latest post being Alfie at his swimming carnival. I drove Alfie to rugby feeling sick inside. I had previously asked my host if it is possible to lose a blog, to have it disappear – poof and it’s gone, but had been reassured that that can’t happen because it’s always backed up at her end.
I started to think about all those missing posts and the ripple effect like the images that are on my Pinterest site that now no longer link back to a blog post and the images on FoodGawker and Tastespotting that no longer link to a recipe and how I have all my images safely backed up but I had no back-up copy or hard copy of my writing.
The rugby was horrendous. Standing on the sidelines in a couple of inches of water with boots sinking into the mud during driving sheet rain and little boys all covered in dirt, shivering and soaked through to the bone. The whistle blew early to end the misery and I was able to hurry home to check on the IT situation.
But then I checked my email account and found a lovely note from CPoo, Jasmin’s husband. I don’t know Jasmine very well as she is a fairly new blogger and we have only just started following each others blogs. You absolutely must visit Absolutely Jas as she tells a good story and shares great recipes while also being a lawyer and while you’re there, do thank her for helping me in my hour of need.
I asked Jasmine if I could share with you CPoo’s email and she said, ‘Absolutely’. I hope none of you are ever in the situation I have been in but if you are, here’s what you can immediately do to recover your content…
CPoo’s instructions were so clear and easy to understand. I started doing what he suggested and retrieved all 41 of my posts, except for the latest post that wasn’t up for long enough before it disappeared.
b. Your accounts were moved to server “B” some time back
c. Yesterday we performed reseller account migration of all accounts from server “A” to another server “C”.
d. After your account was moved to server “B”, they were not deleted in the old server “A” by mistake. The following accounts were still present.hotlyspiced. Hence these accounts got migrated to new server “C” as well
f. Since the domain “hotlyspiced.com” was using our clustered DNS, the IP address of the domain got changed to XYZ which is that of new server “C”.
g. I have checked and confirmed that other accounts under the reseller account present in “A” were not using clustered DNS and hence their IP address is not changed. They all are pointing to your existing server “B”
h. I have deleted the accounts from old server “A” and new server “C” by preserving only the DNS zone for “hotlyspiced.com” in clustered DNS
i. Currently your reseller account and accounts under it exist only in server “B”I understand how this has impacted “hotlyspiced.com” domain, this shouldn’t have happened in the first place if the migrated accounts from your old server “A” were immediately deleted after being migrated to “B”. My team and I understand the importance of this issue and we deeply apologize for the inconvenience caused.I also agree that support failed to identify the issue with DNS before suggesting restoration from backups. If the exact issue was identified, then we could have saved the data for “hotlyspiced.com” between June 16th and June 22nd.Please accept our sincere apologies for the problems caused and we assure you that this won’t happen again.’